Summary at a Glance

We collect contact and business information you provide, plus usage data from our website. We use this to provide our services, communicate with you, and improve our website. We do not sell your personal information. We share data only with trusted service providers and as required by law. You have rights to access, correct, delete, or port your data. You can manage cookie preferences and opt out of marketing communications at any time. For details, see the full policy below.

At Dhristhi System Private Limited ("Dhristhi," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Applicability and Legal Framework

This Privacy Policy applies to:

  • Visitors to our website at https://www.dhristhi.com
  • Prospects and potential clients who inquire about our services
  • Clients who engage our consulting and technology services
  • Business partners and vendors

We are a data controller for personal information we collect directly from you or automatically through our website. When we process data on behalf of our clients as part of our consulting services, we act as a data processor and process such data in accordance with our client agreements and applicable data processing agreements.

This Privacy Policy is designed to comply with:

  • India's Digital Personal Data Protection Act, 2023 (DPDPA) - For individuals located in India
  • General Data Protection Regulation (GDPR) - For individuals located in the European Union and United Kingdom
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) - For California residents
  • Other applicable data protection laws in jurisdictions where we operate

Data Controller Identity: Dhristhi System Private Limited, a company incorporated in India. For contact details, see Section 11 below.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

  • Contact information (name, email address, phone number, company name)
  • Business information (job title, industry, company size)
  • Information provided in forms, inquiries, or communications
  • Information provided when you subscribe to our newsletters or request our services

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

1.3 Cookies and Similar Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Our cookies fall into the following categories:

  • Essential Cookies: Required for the website to function properly (cannot be disabled)
  • Analytics Cookies: Help us understand website usage (e.g., Google Analytics) - you can opt out via cookie settings
  • Marketing Cookies: Used for advertising and marketing purposes - you can opt out via cookie settings

You can manage your cookie preferences at any time through our Cookie Policy page or by using the cookie settings banner on our website. For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

1.4 Sensitive Personal Data

We do not intentionally collect sensitive personal data (such as financial account details, health information, biometric data, or religious beliefs) unless you voluntarily provide it in the context of our services, in which case we will process it only with your explicit consent and in accordance with applicable laws.

2. How We Use Your Information and Legal Basis

We use the information we collect for the following purposes and rely on the legal bases indicated:

Purpose Legal Basis
To provide, maintain, and improve our services Contract performance, legitimate interests
To respond to your inquiries and communicate with you Legitimate interests, consent (where applicable)
To send you marketing communications Consent (you can opt out at any time via unsubscribe links or by contacting us)
To analyze website usage and improve user experience Consent (via cookie preferences), legitimate interests
To comply with legal obligations Legal obligation
To protect our rights and prevent fraud Legitimate interests
To conduct business analytics and research Legitimate interests, consent (where applicable)

Note: Transactional emails (such as service-related communications) will continue to be sent even if you opt out of marketing communications, as these are necessary for service delivery.

Automated Decision-Making: We do not use automated decision-making or profiling that produces legal effects or significantly affects you.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., hosting, analytics, email services). All service providers are bound by data processing agreements that require them to:
    • Maintain confidentiality and data protection obligations
    • Implement appropriate security measures
    • Use data only for specified purposes
    • Comply with applicable data protection laws
    We vet our service providers to ensure they meet security and privacy standards before engaging them.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or control of your personal information.
  • Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of our users or others.
  • With Your Consent: We may share information with your explicit consent for specific purposes.

Categories of Recipients: Your personal information may be shared with: cloud hosting providers, analytics service providers, email service providers, customer relationship management (CRM) platforms, payment processors (if applicable), legal and professional advisors, and government authorities when required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including:

  • Primary Storage Location: India (where our primary servers and operations are located)
  • Additional Locations: We may use cloud service providers with data centers in the United States, European Union, or other jurisdictions

These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including:

  • Standard Contractual Clauses (SCCs): We use EU-approved standard contractual clauses when transferring data from the EU/UK to countries without adequacy decisions
  • Data Processing Agreements: All international transfers are governed by data processing agreements that include appropriate safeguards
  • Adequacy Decisions: Where applicable, we rely on adequacy decisions recognizing certain countries as providing adequate data protection
  • Technical and Organizational Measures: We implement encryption, access controls, and other security measures to protect data in transit and at rest

If you are located in the EU/UK and wish to obtain a copy of the safeguards we use for international transfers, please contact us using the details in Section 11.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your information to another service provider
  • Objection: Object to processing of your information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at office@dhristhi.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on the following criteria:

  • Marketing and Prospect Data: Retained until you opt out or request deletion, or for 3 years from last contact (whichever is earlier)
  • Client Data: Retained for the duration of our service relationship plus 7 years after contract termination (for legal and tax compliance)
  • Website Usage and Analytics Data: Retained for up to 26 months (Google Analytics default) or as specified in our Cookie Policy
  • Legal and Compliance Records: Retained as required by applicable laws (typically 5-7 years)
  • Inquiry and Communication Data: Retained for 2 years from last interaction, unless related to an active service relationship

When we no longer need your information, we will securely delete or anonymize it. If you request deletion, we will delete your data within 30 days, except where we are required to retain it for legal compliance or legitimate business purposes (e.g., dispute resolution).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Data Protection Contact and Grievance Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dhristhi System Private Limited
Email: office@dhristhi.com
Website: https://www.dhristhi.com

For Data Protection Inquiries:
Please direct privacy-related inquiries, data subject requests, or concerns to: office@dhristhi.com

Grievance Officer (India):
In accordance with India's Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer. For grievances related to data protection, please contact:
Email: office@dhristhi.com
We will respond to your grievance within 30 days of receipt.

EU/UK Representative:
If you are located in the EU or UK and wish to exercise your rights under GDPR, you may contact us directly at the email address above. We will respond to your request within one month (which may be extended by two further months if necessary).

California Residents:
If you are a California resident, you have the right to request information about our data sharing practices and to opt out of the sale of personal information (we do not sell personal information). You also have the right to request deletion of your personal information, subject to certain exceptions. To exercise these rights, please contact us at the email address above.